Effective Date: 1st Aug 2022
Resquash values your privacy. This privacy notice explains what personal data we collect from you and how we use it. This privacy notice applies if you visit Resquash corporate websites or social media or other web pages located on third-party websites, use any mobile application(s) provided by Resquash or register to attend any of Resquash’s corporate events. This privacy notice also applies if you use Resquash’s websites, hosted services, products, applications and/or content (collectively, the “Services”) directly or through a Resquash customer (for example, on a Resquash customer’s website or mobile application).
Resquash provides a platform for businesses to manage and stay connected with their customers.
Resquash gathers, and uses the following categories of personal information about consumers for business purposes:
If you visit our websites or use our apps, we may also collect:
If you engage with a brand that uses our Services, we may collect:
3. How does Resquash collect information from you?
We collect information through the following methods:
We may also collect information from our direct interactions with you (such as through your attendance at a trade show or through sales inquiries), publicly available data or data provided by third-party sources, such as marketing opt-in lists.
Additionally, we collect information when you engage with a brand using our Services, which may be enabled on their website or mobile applications, voice or SMS messaging capabilities, social media page/profile or other digital engagement solutions. This data may be sourced from retail technology systems such as Point of Sale Systems, Order Management Systems, and Internet Browsers.
We use the information we collect to provide and improve our services. Specifically,
Resquash may retain your information for a period of time consistent with the original purpose of collection. For example, if you engage with a brand that uses our Services, we may retain your information for the period of time agreed on with the brand. We may also retain your information during the period of time needed for Resquash to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.
We may use cookies and other identification technologies for record-keeping purposes and to enhance your experience if you choose to visit our websites.
Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website.
Our websites, apps, and Services may use the following types of cookies:
Other identification technologies that may be used by Resquash websites, apps, and Services:
Resquash may use third-party service providers who are authorized to place cookies, pixel tags or similar technologies on our websites, apps, and Services with our permission. These technologies help us compile metrics and analytics (without collecting personally identifiable information) to help improve our websites, apps, and Services. Third-party cookies and technologies are covered by the third party’s privacy notice.
Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If your browser is set to refuse cookies, it is likely that some of the functionality offered by Resquash will not be available or will not work as effectively for you.
For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu.
Various browsers, including Internet Explorer, Firefox, and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While Resquash attempts to honor the DNT instructions received from a user’s browser, Resquash cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. Resquash will continue to monitor developments in DNT browser technology.
Resquash does not sell, trade or rent personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as provided in this privacy notice or with your permission. Resquash does not disclose the contents of transcripts, surveys or recordings other than to service providers performing services on behalf of Resquash, other than as provided in this privacy notice or with your permission.
If you engage with a brand that uses our Services, we may also share your information with that brand.
We may share your information if we reasonably believe that it: (i) is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirements of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is necessary to enforce this privacy notice or our Terms of Use at http://www.resquash.com/terms or any other agreement in place between you and Resquash; (iv) is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or (v) is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity.
We may aggregate information so that it is not personally identifiable and use and share such aggregated information for training and quality assurance purposes and to deliver and improve our Services.
We use a limited number of third-party service providers to assist us in making our websites and Services available to visitors and users. For example, we may share data with third parties who provide services to us, such as marketing, analytics, and data storage services. These third parties may access, process or store personal data in the course of providing their services.
From time to time, we may partner with other companies to allow Resquash and its customers to offer integrations with our Services. If you engage with a brand that uses one of these integrations, Resquash may share your data with the third-party partner, receive data about you from the third-party partner, and/or combine third-party partner data about you with information about you that we collect. We do not control how a third-party partner may use your data. Use of your information by the third-party partner is governed by their privacy policies. If you do not wish for your information to be shared in this way, you may opt not to use such integrations.
We may share your information with subsidiaries, parent companies, or other affiliates of the Resquash corporate group in order to deliver and improve the Services.
The Cookies section above addresses the information Resquash or third parties collect through cookies, pixel tags, SDKs, and similar third-party technologies and how you can control cookies through your web browsers. Resquash may also disclose your personal information to any third party with your prior consent.
If you elect to engage in any communication or engagement session with Resquash or a customer that uses our Services, it is up to you to decide what, if any, information to provide during such a session. Depending on your request, it may not be possible for us or our customer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so.
From time to time, we may partner with other companies to allow Resquash and its customers to offer integrations with our Services. If you engage with a brand that uses one of these integrations, Resquash may share your data with the third-party partner, receive data about you from the third-party partner, and/or combine third-party partner data about you with information about you that we collect. We do not control how a third-party partner may use your data. Use of your information by the third-party partner is governed by their privacy policies. If you do not wish for your information to be shared in this way, you may opt not to use such integrations.
If you have opted-in to receive Resquash’s marketing or advertising communications, you may, at any time, opt-out of receiving further communications by clicking on the opt-out link at the bottom of a marketing or advertising email you receive from us. You may also contact us at support@resquash.com to opt-out or to request changes to your personal information.
You may request to review, correct, delete, or receive a copy of any of the personal information you’ve provided to a Brand that uses the Services or withdraw your consent to Resquash processing your personal data by either contacting the brand directly or by contacting us at support@resquash.com. We will respond within a reasonable period of time and can help coordinate with and support the brand as needed to respond to your request.
We use security measures designed to protect against the loss, misuse, and alteration of the information under our control. For certain Resquash Services, transaction data transfers are encrypted during transmission. In addition, data that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers. Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms, encryption and monitoring. Data is backed up, and archives are stored in a secure location.
In addition to the other terms in this policy, if you use our mobile application(s), access our mobile-optimized websites or have a conversation with a Resquash customer that uses our Services in its mobile application(s), we may receive information about your location and your mobile device, including a unique identifier for your device. Most mobile phones allow you to control or disable location services in the device’s settings menu. If you have questions about how to turn off location services, please contact your mobile phone manufacturer or mobile service carrier. You may also choose to allow our mobile application(s) to access features available on your device, such as the device’s camera and microphone, or to access the data stored on your device, such as photos and videos, to share such media while using the application(s).
If you have opted-in to receive SMS messages from one of our customers, you may opt-out by following the opt-out instructions provided by the brand you are communicating with or by contacting the brand. You may also contact us at support@resquash.com, and we can help put you in touch with the brand regarding your request.
Information that you share on Resquash forums or blogs becomes publicly available and therefore may be read, collected, copied and used by other users for any purposes at their discretion. Because this information is publicly available, Resquash’s privacy obligations outlined in this privacy notice do not apply to your use of any such forums or blogs.
If you are located outside of the United States, please note that we may transfer your personal data outside your country of origin. By providing or making available your personal data, you consent to that transfer. Based on applicable laws in your country of residence, you may have certain rights with respect to your personal data that we retain.
We will take steps to ensure that your data is subject to appropriate safeguards required under this privacy notice, applicable data protection laws, and appropriate legally recognized data transfer adequacy mechanisms which may include entering into European Commission-approved standard contractual clauses related to transfers of personal information.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
EU individuals have the right to access personal data about them, and to limit the use and disclosure of their personal data. Resquash is committed to respecting those rights. Because our personnel have limited ability to access personal data our customers submit through our Services, if you wish to request access to or to limit the use and/or disclosure of your personal data, please contact us at support@resquash.com. Any inquiries or complaints regarding our data privacy practices may be directed to support@resquash.com. We will respond and provide appropriate recourse at no cost to you.
Canadian individuals are entitled to submit a request to consult and access their personal information held by us. They can also request the rectification of their personal information if it is inaccurate, incomplete or ambiguous, or if the collection, disclosure or retention thereof is not authorized by law.
If you have any questions concerning this Policy, or about the collection, use or disclosure of your personal information, or if you wish to make a request for access to, or to rectify, your personal information, please contact us at support@resquash.com.
We will respond to any request for access or rectification within 30 days of the date your written request is received. In the event of a refusal to provide or correct the information, we will inform you on the grounds for our refusal, subject to any restrictions provided by law, and inform you of your resources.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise these rights.
You have the right to request that Resquash disclose certain information to you about our collection and use of your personal information over the past 12 months. Additionally, you have the right to object to this data being sold. Your right to access and request your information not to be sold shall not affect your right for equal price and service. Once we receive and confirm your verifiable consumer request (see SECTION ABOUT EXERCISING YOUR RIGHTS), we will disclose to you:
To exercise your right for access (detailed under California Residents) or to request your right to object to the selling of your information, please submit a verifiable consumer request to us by either:
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access twice within a 12-month period. The verifiable consumer request must:
The Services are not directed to individuals under 18. If you are under the age of 18, you may not use the Services or provide any personal information to us. Resquash does not knowingly collect personal information from individuals under the age of 18. If you are a parent of an individual under 18 and believe your child has provided personal information to Resquash, or if you are a California resident under the age of 18 and wish to remove content you have made publicly available, please contact us at support@resquash.com.
We recommend that you review this privacy notice periodically, as we may update it from time to time. Your use of our websites, apps, and Services, as applicable, constitutes your consent to the new privacy notice to the fullest extent permitted by law. We are not responsible for and do not control the privacy practices of any of our customers or any other third party. We encourage you to review the privacy practices of each third party. We welcome your feedback on our privacy notice. Please send any comments or questions to support@resquash.com or to Resquash Inc.